Today I wanted to take some time to dive into our shoe fitting process. At 605 Running Company our goal is to work with you on your journey to finding the right shoe. This is no easy task as many of you know. There are several factors to take into consideration when purchasing a new pair of shoes. Things like cushion vs. responsiveness, neutral vs. guidance vs. support, heel-to-toe drop, fit both lengthwise and widthwise, shoe lacing, brand loyalty, and finally style and color. There are literally thousands of running shoe options available to you the consumer. Our job as a running specialty outfitter is to provide you with the most options possible and offer the tools necessary to make your personal shoe purchase.
Buying a pair of running shoes is a highly individualized process. At the 605 Running Company our team does not work on a commission basis. We don’t offer special spifs (sales, performance, incentive, funds) to employees to sell specific shoes. We work with each individual for as long as it takes to help find the right shoe. If necessary we are happy to order different styles, widths, and colorways for you. This is a service that we offer with no obligation to buy the shoes once we get them in the store, we assume all of the risk. Sometimes this process might take five minutes and sometimes this process might take days.
Yes, I said days. Runners are a unique breed of athlete and we invest a lot of time and money into our sport. Our goal as a running specialty outfitter is to help you make educated choices when choosing how to spend your dollars. This leads me to our return policy. Sometimes a shoe that feels good in the store, on our treadmill, turns out for whatever reason to not be the shoe that is best for you. We understand and want to help you through your shoe purchasing journey. At the 605 Running Company we offer a 15 day return policy. Each shoe is evaluated on a case-by-case basis and in-store credit is always available, or if the shoe is able to be re-stocked a cash return may be granted. Our return policy is a standard bearer of our business ethics and a statement of what our customer service means to our business.
We are a local business which means our dollars stay within our community and we provide jobs right here in Sioux Falls. I could write an entire blog piece as to why this is such a critical component to our local economy. We’d like to think that what we have to offer as a running specialty outfitter far outweighs the competition. We sponsor local races, support local athletes, invest in our community, and truly love running.
As we head into the Memorial Day weekend let’s take a moment to give thanks for the freedoms we have to participate in sport and lead healthy active lifestyles. At the end of the day we are thankful to all of our loyal shoppers and supporters. We truly believe that we offer a valued service and strive to be a successful small business champion of Sioux Falls. Enjoy the holiday, shop local, and run hard. We will be open all weekend and would be thrilled to help you find your next pair of running shoes.
Greg "PEPSI" Koch
605 Running Company